Support FAQ


 

I transferred my files but I still see under construction. What is wrong?

I already have my own domain currently hosted on another service.

Where should I put my Access database?

I want to use FrontPage's built in database connectivity. What do I do?

How do I determine if FrontPage® Extensions are installed on my website?

 

 

1. I transferred my files but I still see under construction. What is wrong?
 
Solution:
The most common reasons for this are:
  • You did not name your first page index.htm or another autostart name.
  • You uploaded the content outside the HTML directory.
  • Make sure all files are inside the HTML directory.

2. I already have my own domain currently hosted on another service. Is there any problem with transferring the domain from them to you? How does that work? Will I have time to set up my web site before the transfer takes effect to make it smooth as possible?
 
Solution:
It is always a good idea to advise your current host that you are transferring to another company. When you complete our signup process and indicate that you are transferring your domain we send a modification request to Network Solutions. Once Network Solutions receives this request, they will email the domain contacts an acknowledgement request for approval. If one replies in a negative manner the request will be rejected. It may take up to three (3) days for Network Solutions to process. After InterNIC has approved the request, it will take between 24 and 48 hours for all of the DNS servers in the world to update and activate your URL. Advising your current host of your intent to transfer is especially a good idea if they are listed as your technical contact—their negative response to the acknowledgement request would halt the transfer process.

Please note that if your domain name was registered through an agency other than Network Solutions, the modification request we generate will not affect the transfer of your domain. You will have to contact the agency with which your registered your domain and change the DNS information manually.

3. Where should I put my Access database?
 
Solution:
Databases should be put in a /database directory. This /database directory should be at the SAME level as the /html directory (also called the root directory) not within it. That means that when you connect via FTP you directory structure will look like this:
/html
/database


4.I want to use FrontPage's built in database connectivity. What do I do?
 
Solution:
To use FrontPage's built in database connectivity you will need to put your database in a folder called fpdb. FrontPage will create this for you when you use the database wizard. You can not put your database in a a folder outside the /html folder if you are using FrontPage's built in database connectivity.

5.How do I determine if FrontPage® Extensions are installed on my website?
 
Solution:
To determine if FrontPage® Extensions are installed on your website type this in your browser address bar: http://www.mydomain.com/_vti_inf.html. You will see a message like this:
FrontPage Configuration Information In the HTML comments this page contains configuration information that the FrontPage Explorer and FrontPage Editor need to communicate with the FrontPage server extensions installed on this web server. Do not delete this page.

That means your extensions are installed. If you don't see this message or get a "404 Page Not Found" error please contact us
Keep in mind that FrontPage extensions do not come with every plan. To see which plans include FrontPage extensions, please see here.

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